Policies
Cancellation Policy
Cancellations made with less than 48 hrs notice will incur a 50% fee which must be paid before your next appt or before a new appt will be made. Same day cancellations will be 100% of the appointment cost or a $40 rescheduling fee. No shows are 100% even with a reschedule.
I understand that unexpected situations arise, and that some things are out of our control. However, as a small business, short notice cancellations have a significant impact. Due to the nature of our scheduling, which involves specific routing and accommodations for different breeds, it can be difficult to fill openings on short notice.
This impact is even greater when appointments involving large or multiple dogs are canceled.
To help minimize disruptions, you will receive a reminder text 2 days before your scheduled appt. If you need to cancel or reschedule, please provide at least 48 hrs notice to avoid a cancellation fee. (Please see Reschedule Policy for more information).
To avoid cancellations and rescheduling fees, remember that you can always leave a key or door code for me, and I can take care of your baby while you are away. I can even keep your card on file (safe with Square) so we don't have to worry about payment.
Please note: Recurring appts that are cancelled must keep the following appt and may incur extra charges for coat condition. If 2 appts are cancelled in one year then you will be taken off of the recurring schedules. This only means that you will no longer have a guaranteed day and time. You must contact me on a case by case basis to get an appt.
No-Show Policy
In the event of a no-show (I show up but no one answers the door), the full cost (100%) of the missed appointment will be due before any future appointments will be made. Ample notice is given for every appointment. I can only wait up to 15 minutes otherwise it begins to effect the rest of my day.
Much like last minute cancellations, missed appointments (no-shows) have a significant impact on my schedule and business. Each appointment is carefully planned in advance, with a specific time slot reserved for each client based on their pet's individual grooming requirements. Because of this it is not possible to fill an appointment at a moment's notice.
As I can only accommodate a limited number of dogs/ houses per day, every appointment is valuable.
Reschedule Policy
A $20 reschedule fee will be added to all appts that are moved from their originally scheduled day. For recurring appts, the following appt must remain as scheduled.
I completely understand that things come up, life happens! I also experience the occasional last minute change. I order to provide the highest level of care and serve as many pets as possible, I plan my routes and schedules very strategically.
When an appointment needs to be rescheduled, it's not as simple as moving it to another day. The original time slot becomes vacant, and I must try to fill it with a client located near your area to maintain an efficient route. Additionally, each day is designated for specific service areas, so rescheduling often means going off route to accommodate the new appointment, which increases travel time and reduces efficiency.
The rescheduling fee is because of the time and income lost from the original appointment, as well as the added strain on the schedule. It also accounts for the fact that the new time slot may take the place of another potential client or require extended hours to accommodate.
To avoid rescheduling fees, remember that you can always leave a key or door code for me, and I can take care of your baby while you are away. I can even keep your card on file (safe with Square) so we don't have to worry about payment.
Please note: Recurring appts must remain as scheduled because this allows us to stay on track with your pet's regular grooming cycle. While it may seem that the next appointment is coming up "too soon" due to the shorter interval, keep in mind that the time between the last appointment and the rescheduled one was longer than usual. This simply resets the cycle and ensures consistency in your pet's grooming care.
Vaccination Policy
I require proof of current rabies vaccines before I will work with your baby.
It is Texas State Law that all cats and dogs have updated rabies vaccines at all times. While I highly recommend that your pet be fully vaccinated, I only require proof of the rabies vaccine. This is because it effects my safety as well. Bacteria and viruses are invisible and no matter how clean any place is, they can always creep in on shoes and paws. The best way to prevent illness is vaccinating against them.
Rabies vaccination proof must either be actual papers (usually a picture or email to me), or a verbal confirmation to me from your vet. Tags are NOT an acceptable form of proof as they
do not show the date given or date of expiration. Some hand written records may not be acceptable either. Please no out of country papers.
The rabies vaccine MUST be administered by a licensed veterinarian only. There is a 2 day waiting period after shots are given to minimize soreness and risk of allergic reaction.
Matted Pet Policy
Humanity over vanity.
I have an extensive knowledge in coat care. You may like your pet's coat long, but if it is not properly maintained from the start then no amount of brushing mats out will make things better. When mats are brushed out, parts of every individual hair break or fray. Even if the mats are fully brushed out, those hairs at a microscopic level now have thousands of open cuticles. (Picture the look of a Christmas tree vs a smooth stick with nothing protruding from it. Hair shafts should be smooth like the stick not bristly like the tree). The "trees" will grab onto the ones next to them in a velcro effect and create more matting over and over again. Taking it down and starting over is usually the best option.
Hair grows back, and often quicker than we expect so just remember that the haircut is temporary. Mats are painful. They pull at the skin. Imagine someone pulling your hair all day everyday and as it grows it only gets tighter and tighter. They also prevent pets from being able to regulate their body temperature causing them to overheat or even freeze.
Mats can also hide many ailments from bugs, to injuries, infections, and even the lost puzzle piece you couldn't find to complete your puzzle (yes this actually happened). To keep your pet healthy, it is important to protect their first line of defense against outside influence; the skin and coat.
I don't know about you, but when I was a kid and my mom brushed my hair, every little tangle felt like she was trying to rip the hair out of my head. That was little everyday tangles, imagine full mats, all over your body trying to be brushed out...
Sedation Policy
PLEASE DO NOT SEDATE YOUR PET BEFORE GROOMING! If I arrive and your pet has been given medication for the purposes of sedating them, I will not work with your pet.
I am not a vet. Though I am very experienced, I cannot recognize when your pet is acting out of the ordinary when they are sedated, nor do I have the tools to help them if they are in need of medical help. I need to learn your pet's behavior first before medication should even be an option, EVEN if other groomers have told you to do it. Every groomer is different and every pet works differently with different people.
We may have to go through a few sessions of certain things not getting done, or a difficult haircut, but I want to avoid your pet needing to be sedated. I will do everything I can to learn your pet and teach them that what I am doing is not hurting them.
If you believe your pet struggles with anxiety about going out to the groomer, please let me know and I can give you some advice that may help our situation. You may be (unknowingly of course) actually inflating your pet's anxiety. So please allow me to guide you with some helpful tips.
Muzzle Policy
I do not use muzzles unless absolutely necessary.
If we are at the point where a muzzle is needed, the pet is already scared and stressed out. The muzzle is only going to increase that anxiety and often make things worse. I work alone and stressing out any animal more only increases the safety risk to both the pet and myself. Sometimes there are pets that just need to have an extra set of professional hands to get done. I try everything I can to not put a muzzle on and will only do so if I feel it will benefit the situation.
I will not stress out an animal or myself, risking everyone's safety, just to perform a service.
Pricing Policy
I price by breed. All breeds are based off of AKC standards. Mixed breed dogs and dogs outside of breed standard are placed under whatever breed they most closely resemble based on size and coat type.
Cats have a simple starting price no matter breed or coat type.
Circumstances such as matting, parasites, disabilities, aggression, and any extra services desired or required will incur extra charges.
Not all pets will tolerate every service. For the safety and well-being of your pet and myself, I will not force or stress them in order to complete a service. I will make every effort to work with your pet over time to improve tolerance; however, some pets may never fully accept certain procedures. Pricing is all-inclusive, and refunds or deductions will not be provided for services that cannot be completed.
Because I provide all-inclusive grooming, your pet will receive every service at each appointment, including de-shedding on those breeds that need it. I tailor my approach to the unique needs of each breed's coat, ensuring, your pet looks and feels their best year-round. For consistency, pricing is not based on hair length or style (except in specialty cases such as poodle cuts which can get intricate). My goal is to maintain your preferred look at every visit while also supporting your pet's comfort no matter the season with healthy skin and coat.
I do not charge by the hour because every pet is different, but each breed has a standard amount of time they should take to complete. I do not want anyone to gain the impression that I am wasting time to charge more. If your pet takes longer than they should then I will discuss any fees, such as special handling, with you. I also do not charge by weight. This is mostly because most people do not accurately know their pet's weight and coat type plays more of a role in my services than weight in my opinion.
Payment Policy
Payment is due the day of service after services are completed. I only accept credit/debit cards as payment.
I am happy to keep a card on file (safe with Square) for your convenience if you so wish, however if possible, please allow me to swipe a card if you are home because it is a higher fee for me for cards on file. I do not pass the fee on, but would like to avoid it when possible.
If we make arrangements for me to groom your pet while you are not home, then a card on file is required.
When I need to update a card on file for you, it is best to send me a picture of the card. Pictures are not saved on my phone unless I save them or do not delete them. Once I have entered in the new information, I will delete the picture and take a screen shot to show you that the information is gone. This is safe than over the phone because I have to write down the information to then be able to enter it in if I do not have other devices with me. It is important to me that your payment information be protected though so no matter which way we do it I will take all precautions needed.
Invoices that remain unpaid are subject to authority involvement as it is considered theft of services to not pay a grooming bill.
Discount Policy
I do not offer discounts of any kind.
I am a highly trained and experienced Pet Stylist and Pet Aesthetician committed to providing each pet with the highest quality grooming experience. My prices reflect the quality, care, and time devoted to every pet. Whether the pet belongs to a senior citizen, or comes from a house with multiple pets, each individual pet still requires dedicated time and attention to complete.
An optimized schedule is routed to be as efficient as possible, minimizing drive time between appts. Thus remaining at one location does not significantly reduce my travel costs or time.
Visitation Policy
For the safety of both clients and the pets in my care, I cannot allow anyone inside the grooming van at any time. The workspace contains sharp and fragile tools, slippery surfaces, uneven steps, and low ceilings which pose potential hazards.
While I am working please do not knock on or open the doors. Neither me nor the pets have immediate visibility to the outside, so unexpected knocks can be startling to both myself and the pets. As you can imagine, a sudden noise while I'm using sharp scissors or clippers, especially with a pet elevated on the grooming table, can be a recipe for disaster.
If you are curious about where your pet is pampered, I'm always happy to give a quick tour before or after your appointment. The entire grooming area is visible from the sliding door, so you can see everything without needing to step inside.
If you need to get ahold of me while I am working on your pet, please text. You may call, too, if you really need to tell me something and I haven't seen your text.
Hours
Tuesday- Friday
8:00am-5:00pm
Holiday hours may vary
TEXT: 972-957-7387
Servicing Allen and Lucas. Please inquire about other cities for skin and coat cases only